Delivery & Returns Policy
Please allow up to 7 working days for your order to arrive. If within those times your order is still not with you please contact us via the Contact Us page.
Please note that to ensure our products reach you as fast as possible some items of your order may be sent separately and may not arrive at the same time. Please know this is a normal procedure. Please allow upto 7 working days for your complete order to arrive before contacting us.
We realise that shopping online isn’t easy! Our returns policy allows customers to return their goods no questions asked within 14 days. Please note:
- All claims for returns must be made within 14 days of receipt of goods
- We do not accept the return of personalised and perishable items.
- If a claim is authorised the goods must be returned within 14 working days
- Goods must be unused and in a resaleable condition
- If it your responsibility to return the items at your own cost
- If you are sending back glass, ensure that you have adequate insurance for shipping glassware
- You must include returns documentation with your parcel so that we can identify it. This will be made available once a member of staff has reviewed your request.
- All items must be returned unused and in its original packaging and condition along with a copy of your dispatch note.
- All goods are returned to Big Day Boutique are your own responsibility, we do recommend you obtain a Certificate of Posting from the Royal Mail as we cannot be held responsible for goods lost in transit.
Please note that we cannot use our own courier to collect unwanted goods.
If you wish to cancel an order you made do so at any time unless it's a personalised order and it's underway.
To Return Items
To return goods to us you must first notify us that you wish to return them. Once you have done this we will provide you with the address to return the goods to, and also some documentation to include with your parcel. Please do not send your returned items to the listed address on our website. Any items sent will be refused and returned to sender.